Каси на самообслужване

Latest-generation self-service solutions

It has been established that for 82% of consumers, the ease of payment is an important factor when deciding where to shop. Self-service solutions can reduce the negative interaction between cashier and customer during the transaction and support additional functionalities such as taking orders, detailed product information, ticket and lottery sales and much more.

The latest technologies in Diebold Nixdorf’s self-service solutions guarantee you 99.8% system uptime, 24/7. The use of a single platform with different modules makes it possible to adapt the terminal according to changing market requirements.

Configure the best self-service solution for your business. You choose the mounting method, the payment options, the scanning and printing functionalities, receiving the highest degree of quality and process control.

POS Master successfully manages Diebold Nixdorf’s self-checkout stations

The integration of POS Master with self-checkout stations is a natural extension of the checkout module you know well, with all of its functionalities. We rely on standard and proven solutions that have been tested in practice, using Diebold Nixdorf’s over 20 years of experience in the field of self-service. This system is designed for fast and easy implementation, ensuring a smooth transition to self-service and maximum efficiency for your store. The terminal works like a regular checkout, with the difference that one employee can manage 4-6 checkouts at the same time, without the need for constant presence. The organization and reporting remain the same. With a handheld terminal, you can control the actions of customers and the self-checkout stations, authorize special items and provide help when needed, managing the entire process from start to finish without difficulty.

Learn more about POS Master retail software.

Касите на самообслужване на Diebold Nixdorf имат интеграция с нашия търговски софтуер POS Master

What are the advantages of self-checkout stations?

For retailers

Reducing labor costs – one cashier can assist 4 to 10 self-checkout stations at the same time;
Speeding up the customer service process and shortening queues;
Reducing the burden on cashiers and staff costs;
Freed-up employees can focus on better customer service;
Cashiers have no access to the customer’s money;
Following global and local trends in the retail of fast-moving consumer goods;
An affordable, quick-return investment;
Better use of store space (they take up less space than standard checkouts).

For customers

Customers have the ability to make a purchase independently and at their own pace;
Tracking and paying the bill;
The checkouts are always open;
There is no element of accidental or deliberate cashier error;
The checkouts support several languages;
Compliance with all safety measures – the customer and the goods have no contact with a cashier;
No waiting in queues – the speed of service is improved;
Customers – especially young ones – like innovations, including self-service;
Preferred by customers with a smaller number of items.

A self-checkout station in 5 easy steps:

Studying the operations in the store: to determine the most suitable location for the self-service area, as well as the number and type of self-checkout stations, it is necessary to examine the store’s traffic, the size of the shopping basket, the length and formation period of queues, the presence of theft and more. For a better visual idea, we will also prepare a 3D project for you that illustrates the checkout area with the proposed location of the self-checkout stations.
Detailed description of the process: we will explain to you in detail the operating model of the self-checkout stations, based on SIS Technology’s many years of experience in this field. To accommodate your brand’s identity, we provide the option for basic customization of the system. After that, we will also go through the physical installation of the self-checkout stations.
Preparing the items: at this stage, the system is trained by entering the weights of the individual goods. The characteristics of the items are set, with special attention paid to the categories related to extra-heavy and extra-light items, 18+, bulky and/or heavy goods, packaging and more.
Training the employees: the process must cover both technical and behavioral aspects. In addition to operating the self-checkout stations, the staff must be trained to recognize the potential items that carry a risk of substitution and the possible scenarios.
Starting the system and taking the applause: after completing the above steps, the checkouts are fully ready to welcome your store’s customers, guaranteeing you security and optimization of the work process.