General Terms And Conditions

of the Loyalty Program for customers using Digital Customer Cards through the Max Mark Mobile application

General Terms and Conditions

1. The present General Terms and Conditions regulate the rules for participation in the Loyalty Program for customers using the digital customer card “Max Mark Card” through the Max Mark Mobile application (“Program”). The Organizer of the Program is “YUPPI Ltd.” Inc, Unified Identification Code 104602731, with registered office and address for correspondence in Gorna Oryahovitsa 5100, 10 Vicho Grancharov, str. (“YUPPI Ltd.“), while the mobile application is administered by “SIS Technology” AD, Unified Identification Code 200510279, with registered office and address for correspondence in Varna 9009, Business Park Varna, Building V1, 4th floor.

2. The Program enables cardholders of the Max Mark Card to benefit from a discount on the selling price when purchasing goods from YUPPI Ltd. stores within the territory of the Republic of Bulgaria, participate in various marketing activities and initiatives of YUPPI Ltd. (games, raffles, loyalty campaigns, etc.), as well as take advantage of preferential conditions when purchasing goods and/or using services provided by YUPPI Ltd.’s partners.

3. The Program is aimed at customers (hereinafter referred to as “participants” or “you”) who wish to receive personalized information about offers and promotions from YUPPI Ltd. and selected partners that best match the interests of the respective individual. The use of the Max Mark Card aims to ensure that participants receive more relevant content and that YUPPI Ltd., to the extent possible, does not provide the participant with information that is not of interest to them. The service is provided based on the present General Terms and Conditions for participation.

4. By registering, each user who uses the Max Mark Card digital card through the Max Mark Mobile application (“participant”) agrees to the application of these General Terms and Conditions in regulating the relationship between them and YUPPI Ltd. regarding the use of the Max Mark Card.

5. Participation in the Max Mark Card Program is free of charge.

6. The Max Mark Card digital card under the Loyalty Program is intended for use by individuals only and cannot be transferred to other individuals.

7. YUPPI Ltd. publishes information about the Program, current offers with the Max Mark Card, the terms of use, and their validity in the Max Mark Mobile application.

8. In order to enjoy the benefits of the Loyalty Program, users must be registered in the Max Mark Mobile application and scan the Max Mark Card digital card at the checkout counters of YUPPI Ltd.

9. YUPPI Ltd. reserves the right to modify or terminate the Loyalty Program entirely at its discretion, with participants being notified of such changes within a reasonable period of time.

Participation In the Program

10. Any individual who has reached the age of 18 at the time of registration can participate in the Program. Legal entities or sole traders cannot be participants in the Program.

11. To participate in the Program, registration through the Max Mark Mobile application is required. During registration, the candidate must provide data to create a customer profile, including their email address and a password for access. During registration, the candidate should review and accept the General Terms and Conditions of participation and the Privacy Policy.

12. If the registration is successful, YUPPI Ltd. sends a confirmation email to the provided email address. By opening the link in the email, the candidate receives information that the registration is completed, and their customer profile is activated. In the profile, the participant can find their digital Max Mark Card.

13. The digital Max Mark Card is personalized with a barcode and a customer number and can be used immediately at the checkout counters of YUPPI Ltd.

14. SIS Technology AD – administrator of the Max Mark Mobile application does not collect personal data, but is limited to the technical execution of the customer registration process.

15. After completing the registration and launching the application, the user already has access to their profile. In their profile, the user can find their Digital card and use it immediately at the cash register.

16. The Max Mark digital card is personalized with a barcode and a customer number and can be used immediately at the Max Mark cash register.

Max Mark Mobile Digital Card

17. Max Mark Card for loyal customers can only be issued in electronic form (“Digital Card”).

18. The card is automatically activated upon the first scan at the checkout counter in any YUPPI Ltd. store within the territory of Bulgaria. From the moment of card activation, the participant can enjoy all the benefits of the Program.

Termination of Membership

19. YUPPI Ltd. has the right to deactivate the digital card and terminate the agreement with the participant if it identifies abuse and/or non-compliance with the rules of these General Terms and the Privacy Policy of the Program, after informing the participant in advance. Within 1 week from the date of notification, YUPPI Ltd. deactivates the card, and the agreement is considered terminated.

20. Termination of membership does not affect the individual’s right to make a new registration in the Program.

21. YUPPI Ltd. reserves the right to discontinue the Program or replace it with another program, after notifying the participants within a reasonable period.

Customer Profile

22. Each participant in the Program has a customer profile that is accessible in the Max Mark Mobile application.

23. The digital card, Max Mark Card, is stored in the customer profile of each participant.

24. The profile is automatically generated for participants upon registration confirmation in the Program. The email address provided in the registration form is used as the username, and the password is set by the participant.

Program Scope

25. Certain products are excluded from the scope of the Program. YUPPI Ltd. reserves the right to modify the list of products that are outside the scope of the Program.

26. The card cannot be used to purchase goods for the purpose of resale.

Program Partners

27. YUPPI Ltd. reserves the right to attract other merchants as partners in the Program, who will provide participants with preferential conditions for purchasing goods and/or using the services they offer.

28. The list of participating partners, the preferential prices they offer, and the conditions for using the discounts are announced in the customer profile of each participant.

39. In order to comply with legal requirements regarding the processing of personal data, YUPPI Ltd. does not provide the participants’ data to the program partners.

Responsibility of YUPPI Ltd.

30. YUPPI Ltd. is not responsible if a participant is unable to take advantage of the benefits of the Program due to technical reasons (technical malfunction, force majeure, etc.).

31. YUPPI Ltd. does not personally verify the identity of customers using the Max Mark Card at the cashier in YUPPI Ltd. stores, nor does it verify the correspondence between the customer’s identity and the data registered in the Program’s system for that card. YUPPI Ltd. is not responsible for any losses or damages incurred by the participant as a result of unauthorized use of the card.

Other Conditions

32. YUPPI Ltd. has the right to modify these General Conditions. The changes take effect from the day they are published in the Max Mark Mobile application, unless a later date is explicitly specified.

33. These General Conditions are published in the Max Mark Mobile application and can be provided in YUPPI Ltd. stores upon request.

34. These General Conditions of the Max Mark Card Loyalty Program are valid from May 10, 2024.

Last updated on 10.05.2024.

General Terms And Conditions

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